FAQs

  • 📦 Your Shopping Experience at Welford Stores — Made Simple & Stress-Free

    We’ve answered the most common questions below to help make your shopping experience with Welford Stores smooth, transparent, and hassle-free.

    1. What products do you sell?

    At Welford Stores, we specialise in pet wellness and red light therapy products, including:

    • 🔴 Red Light Therapy Wrap for Pets’ Legs

    • 🐶 Red Light Therapy Mat for Dogs & Cats

    • 🔦 Red Infrared Light Therapy Wrap for Dogs & Cats

    • 🐴 Horse Red Light Therapy Multi-Use Pad

    • 🎯 Equine Red Light Therapy Poll Cap

    ✅ All products are safe, drug-free, and vet-trusted — designed for effective healing and recovery at home.

    2. Do you deliver outside the UK?

    🚫 No – We currently only ship within the United Kingdom.

    3. How long does delivery take?

    • Order Processing Time:
      🕒 Orders are processed within 0–1 business days (Monday to Friday).

    • Transit Time:
      📦 Orders typically arrive within 2–3 business days after dispatch.

      Estimated Delivery time is 2-4 business days.

    🔄 We offer Express Shipping only for all orders.

    4. Can I track my order?

    ✅ Yes. Once your order is dispatched, you’ll receive a confirmation email.

    📩 If tracking is available, it will be included in that email.

    5. What is your return policy?

    🔁 You may return unused items in their original packaging within 14 days of delivery.

    📌 For full details, please refer to our Returns & Refunds Policy

    6. How do I request a refund or exchange?

    📧 Email us at: contact@welford-stores.uk

    Please include:

    • Your Order Number

    • The Reason for Return or Exchange

    Our team will guide you through the next steps.

    7. What if my order is damaged or incorrect?

    🚨 If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

    We’ll arrange a replacement or refund, depending on the issue.

    8. What payment methods do you accept?

    💳 We accept secure online payments in GBP (£) through:

    • All major Credit & Debit Cards

    • Trusted Payment Gateways

    Your payment details are encrypted and secure.

    9. How can I contact customer support?

    We’re here to help with any questions or issues.

    📧 Email: contact@welford-stores.uk
    📞 Phone: +44 121 554 8669
    🕒 Support Hours: Monday – Sunday, 8:00 AM – 8:00 PM (GMT+1)
    📍 Address: 2A Broughton Rd, Handsworth, Birmingham B20 2PS, United Kingdom

    Still have questions?
    Don’t hesitate to reach out — we’re always happy to help.